Terms & Conditions

Purpose

These terms govern the provision of AI training, one-to-one coaching and consulting services offered by Patrik Rouault under the Coach IA Pro brand (the "Provider"). Where the client is a business or a professional, the specific terms of the accepted commercial proposal prevail over these terms in case of discrepancy.

Services

The Provider offers individual, hands-on AI training sessions tailored to three starting levels (Explorer, Initiate, Expert), delivered in French, Spanish or English, in person or remotely. The Provider also offers businesses AI consulting, training and implementation engagements, whose scope, duration and price are set out in a specific commercial proposal.

Price and payment

Prices are shown on the website or in the commercial proposal sent to the client, in euros. For individual clients, prices include VAT. Payment is made using the method specified in the commercial proposal sent after the intro call: individual clients pay for the package in advance, by card or another payment method, through a secure payment link managed by Stripe; businesses pay by bank transfer upon receipt of the invoice. For individual clients, the invoice is issued on the day of payment.

Booking and cancellation

The intro call, which is free and non-binding, is booked via Calendly and is not part of the purchased package. The package sessions are scheduled directly between the client and the Provider. They take place by video call (Google Meet), in which case the Provider will send the relevant connection link for each session, or, if the parties so agree, in person in Madrid. The rescheduling, cancellation and refund rules set out in this section apply in the same way in both cases.

Before the first package session: the client may request cancellation of the package and a full refund, provided this is requested at least 24 hours before the scheduled time of the first package session. After this deadline, or in the case of a no-show at that session without prior notice, the session is considered used and is non-refundable.

During the program: the client may request to stop the program at any time. In that case, they will be refunded the amount corresponding to unused sessions, calculated on a pro-rata basis using the per-session price within the purchased package (for example, a 3-session package at €450, i.e. €150 per session). A session is considered used if it has taken place, or if the client cancelled it or failed to show up with less than 24 hours' notice.

Rescheduling: any date change requested at least 24 hours in advance is free and unlimited, and does not constitute a cancellation.

Refund method: refunds are processed within 7 business days, using the same payment method used for the purchase. Any bank transaction fees deducted from the refund are borne by the Provider.

Right of withdrawal

In accordance with applicable Spanish law (Article 103.a of the TRLGDCU, transposing the EU Consumer Rights Directive), clients acting as consumers have 14 calendar days from the conclusion of the contract to withdraw without justification.

However, if the client expressly requests that the service begin before this 14-day period expires and then exercises the right of withdrawal, the client must pay the proportional part of the sessions already delivered (Article 108.3 TRLGDCU). The client loses the right of withdrawal once the service has been fully performed (Article 103.a TRLGDCU). This express request and the acknowledgement of the loss of the right of withdrawal are obtained at the time of contracting, through acceptance of the commercial proposal and of these terms, by means of a non-pre-ticked checkbox, before payment.

Liability

The Provider undertakes to deliver sessions with the professional diligence appropriate to its activity, without guaranteeing specific outcomes, which depend in part on the client's engagement.

Governing law and dispute resolution

These terms are governed by Spanish law. Any dispute falls under the competent courts in accordance with consumer-protection rules.

Last updated: October 12, 2026